Shipping policy

Shipping & Handling

• All items listed on our website are dispatched from our local warehouse in Melbourne, Australia unless stated other in the item description.

Local Pickup: 

• We welcome local pickup from our address in Kilsyth, Melbourne, and are flexible with pickup times. However, if you need the item urgently, please coordinate the pickup time in advance, either with or without placing your order.
• You can pay cash on pick, without placing an online order. 
• Please send the item/order details and arrange pickup time: support@ozcreez.com.au

Domestic Shipping:

• Free local shipping in Australia for an order over A$25. Customer ordering large/bulky items from far remote suburbs must contact us before placing an order. 

• You can select express shipping for local stock at a nominal extra cost.

• Under normal conditions, delivery in Australia takes between 3 and 10 working days after dispatch from the local AU warehouse, depending on your location and courier operating conditions. It may longer to deliver in remote areas and during peak season. 

• Under normal conditions, delivery in Australia takes between 2 and 6 weeks after dispatch from an overseas warehouse, depending on your location. It may longer to deliver in remote areas. 

International Shipping:

• Buyers from outside Australia, please contact us for shipping rates before placing an order. We will return with shipping rates as soon as possible. 

• We offer standard and express international postage to selected countries. All parcels will come with tracking information.  All details will be uploaded to your order details to keep you updated on the process.

• Delivery time depends on the country however standard postage under normal conditions usually takes 2-6 weeks and express service takes 3-10 business days. 
  

• Please note that the Custom and related Fees are the buyer's responsibility, you will not receive a full refund if the parcel is rejected or ceased by your country's custom.